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Frequently asked questions(FAQ)
What is Course-Matrix?
Course-Matrix offers online courses ranging from culinary to even business management and programming!
You can find over 40 different courses covering various topics of your choosing.
Over a thousand different video lessons are available for you to master new skills!
Are the courses online or on-site?
Our video courses are fully online! They are self-paced. Feel free to take them at your leisure, from anywhere around the world!
How to contact support?
Our support team is here to assist you around the clock!
You can email us at [email protected] for any inquiries anytime!
Alternatively, you can always join our live chat. One of our course support agent will be with you promptly.
I can not see the courses.
Please take a screenshot of the issue you encountered and bring it to our course support team at [email protected] or join our live chat.
They’ll make sure to look into it and assist you as promptly as they can!
How to reset Password?
Feel free to follow the link below to reset the password independently:
https://course-matrix.com/dashboard/retrieve-password/
Alternatively, please email us at in[email protected]
How to become an affiliate?
For those who find our courses useful and want to promote them on their social medias or blogs, we offer an opportunity to become and affiliate!
Feel free to follow the link below and learn more about it:
https://course-matrix.com/affiliate/
Do you offer discounts?
Naturally! We quite often have different promotions that you may find tempting!
Keep an eye out for our social media accounts and you may find a surprise coupon code.
Disclaimer: Please make sure to look into coupon conditions to make sure it’s applicable for your desired course package.
Can I download the courses?
As of now, our courses are accessible only online.
However we always thrive to improve!
Stay tuned. It’s our goal to make the learning journey more comfortable for you.
I’m having difficulties with purchasing the courses.
Our support team is a message away!
Join our live chat or email us at [email protected] and our team will promptly look into the difficulty you may have encountered.
Do you offer any apps?
It’s already under planning!
Many students find it more convenient to have an app instead of having to use the browser constantly. Therefore while we do not have any apps right now, we are already working on bringing one to you!
How can I buy a course?
Quite simple, really!
Choose the courses you’d like to take, add them to the card, and from then on, as you would do anywhere else, fill out your general details and finalize the purchase via your preferred payment method!
As soon as the payment is successful, you’ll receive the access to the video courses immediately!
How can I ask for a refund?
You can take a look at our refund policy here: https://course-matrix.com/refund-returns/ .
If the courses were not to your satisfactory, join our live chat, email us at [email protected], or follow the link below to submit a ticket:
https://course-matrix.com/contact/
What kind of courses does Course-Matrix offer?
Great question! Our focus is the trending industries of the new era.
There are more than a few fields can master with us. We not only provide courses that you can use for embarking to a new career, but for your independent growth as well!
We have courses starting from designing, covering music production, marketing, accounting, Artificial intelligence, Investing tutorials and even Excel courses. You can even find culinary courses with us!
The choice is yours. Browse through our wide collection of the material and select the one you’d like to master!
How does the learning process go?
It’s entirely online!
Once you purchase the courses, you receive access to the course account immediately. Feel free to log in from anywhere in the world, be it your home, work or while taking a short break at gym. You can take our courses at your leasure!
If courses did not meet my expectations, what can I do?
We are always open to the feedback. Please, share with us what did not meet your expectations so we can improve the experience for our students.
Meanwhile, in case the courses did not meet your expectations, you can always contact our course support team.
They’ll review your account details and arrange a refund for you (if applicable according to our refund policy: https://course-matrix.com/refund-returns/ )
How long are the courses active?
Short answer – Courses are active for a lifetime!
How can I pay?
We’re ever-expanding! We’ve already covered majority of the Europe. Our courses are accessible from any continents!
There are few countries where we’ve yet to spread our reach, however, for the others, we not only have a credit/debit card payment method, but also, for some of the countries, you’ll find more popular local solutions, including different wallets.
Indicate your country on the checkout or contact our support team to learn more about the available payment options for you!
I need assistance with the course material.
As you may already know, our support is always here to help you!
Contact us at [email protected], describing you inquiry in details, and we’ll be more than glad to assist.
Can I buy all the courses?
For the knowledge hungry, instead of purchasing all the courses individually, we have a great deal for you!
https://course-matrix.com/course-bundle/ultimate-course-package/
Our ultimate course bundle includes all of our courses for a great price!
Do you offer any certificates?
Of course! At the end of each course, you’ll receive a certificate, confirming your newly achieved skills!